closer . . .
Prelude: I Stole a Spoon
January 20, 2010
Blanca Bartely
Assistant to David Ocete,
Director General en Occidental Grand Xcaret
Carretera Federal Chetumal - Puerto Juarez Km. 282, #307
77710 Solidaridad, Quintana Roo, Mexico
Dear Ms. Bartely:
My wife and I are looking forward to our stay at The Occidental Grand Xcaret with our son, from this Friday through the 31st of January.
Three years ago, we spent our honeymoon at the Occidental Grand Aruba. One day, I borrowed a spoon from a friendly waiter to eat some yogurt we'd purchased at a local grocery. He asked if I'd kindly return the spoon when I was done; I assured him I would.
Three years later, I've yet to return that spoon. I think about the Occidental whenever I see it (about once a week). And I don't lose a lot of sleep over this, but that spoon still looms large.
Now, finally: with our upcoming visit, I have my opportunity to return the spoon—if not to Aruba at least to the Occidental Hotel group.
Please forward this message to Mr. Ocete so that I may present him with The Occidental Spoon upon our arrival.
Muchas gracias,
Hal Klopper

P.S. I am unfamiliar with the terms of a complimentary upgrade, though I hope you consider that my good-faith effort with The Occidental Spoon will qualify us.
From: Blanca Bertely
Date: January 21, 2010 10:42 AM EST
To: Hal Klopper
Subject: The Occidental Spoon

Good Morning Mr. Klopper. First I would like to thank you for choosing our Grand Xcaret for your next holiday place, its nice to hear that our clients come back and that you had a good experience at the Grand Aruba. We will be glad to receive the spoon back. In behalf of our GM, I can confirm you a free upgrade to a Junior Suite upon availability at check in time.

Please let me know if you require special bedding request.
Best regards:
Blanca Bertely
Asst. Manager
Occidental Grand Xcaret
From: Hal Klopper
Date: January 21, 2010 11:17:38 AM EST
To: Blanca Bertely
Subject: The Occidental Spoon

Good morning, Ms. Bertely.

Please pardon my not spelling your name correctly in yesterday's message to you.

We are most grateful for the generosity of your upgrade. A mattress pad would be most appreciated for the bedding; if your Junior Suite comes equipped with a king-size bed, that would be great.

Also, if our room has any spoons, please remove them. I just don't want to be tempted again.

We look forward to our stay and to meeting you.


Hal Klopper